Planning

We identify vulnerabilities and build practical strategies to protect your people and operations.

Hazard Identification and Risk Assessment (HIRA)

We identify potential hazards, from natural disasters to cyberattacks, and assess how each hazard could affect people and operations.

Risk Mitigation

Once hazards are understood, we can identify concrete measures to mitigate risk. This may involve physical infrastructure change, revising safety protocols, searching for safer products, or adjusting daily workflows.

Emergency Response Plans

Now, even after risks are mitigated, it’s probably impossible to eliminate all danger. We help to develop clear response plans to guide what people do if an emergency does occur.

Documentation

The above work should live in documents that are easy to access and easy to understand. They might include job action sheets and checklists. Whether digital or physical (ideally both), your plans must be easy to find, easy to read, and ready when you need them.

Training

We move beyond theory with hands-on learning experiences that build muscle memory, team cohesion, and confidence.

Tabletop Exercises

Sometimes called a TTX, this is done literally around a table. We facilitate discussion-based sessions where teams talk through their roles during a hypothetical scenario. This low-stress environment is perfect for validating plans and identifying gaps before a real event.

Functional Simulation

We exercise specific functions like a frontline action, communications, command center operations, etc., without deploying full resources. This adds a layer of realism to practice immediate actions and coordination.

Full-Scale Simulation

We stage a comprehensive, realistic emergency event involving the actual deployment of personnel, equipment, and resources. This is the ultimate test of your organization’s readiness and response ecosystem. Note: this could disrupt normal operations, so planning is key.

Team Building

We use emergencies situations to foster trust, communication, and leadership within teams. Navigating high-stakes scenarios together is a powerful way to forge interpersonal bonds. There’s interesting evolutionary science behind this too.

Business Continuity

This is the work to ensure your essential functions continue during a disruption and that your organization recovers quickly afterwards.

Business Impact Analysis (BIA)

In collaboration with your subject matter experts, we systematically catalogue services to understand dependencies (inputs required for outputs), criticality, maximum allowable downtime (MAD), service level agreements (SLAs), and other key metrics. Sorry for the jargon.

Business Continuity Plan (BCP)

We outline the specific steps required to maintain or resume critical operations during a crisis. This roadmap minimizes downtime, protects your reputation, and secures your bottom line.

After Action

A structured, blame-free review process to capture lessons learned and drive continuous improvement.

Incident Debriefing

Guided by principles of Red Cross Psychological First Aid, we conduct supportive discussions to ensure your team's well-being immediately after an event. We focus on psychological safety while capturing fresh observations from those on the ground.

After-Action Report (AAR)

We deliver a detailed analysis of what happened, what worked, and what didn't. This document provides actionable, prioritized recommendations to enhance your future resilience and close any gaps revealed by the incident.